Terms and Conditions
Effective Date: 23 September 2024
Welcome to Jetlost! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a booking or using any of our services. If you do not agree with any part of these terms, you should not use our services.
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1. General Information
- Jetlost is a travel service provider offering organized day trips to mystery destinations in Europe, as well as special multi-day trips.
- These Terms and Conditions govern your use of the Jetlost website and your participation in any trip or service offered by Jetlost.
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2. Booking and Payment
- Booking Process: To book a trip, you must complete the booking form on our website and provide accurate personal information.
- Payment: Full payment is required at the time of booking. We accept payments through credit/debit cards and other payment methods available on our website.
- Confirmation: You will receive a confirmation email with the details of your booking once payment has been successfully processed.
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3. Cancellation Policy
- Customer Cancellations: All bookings are non-refundable. Once your booking is confirmed, it cannot be canceled or refunded. However, in some exceptional cases, you may be offered the opportunity to reschedule for a future trip, subject to availability and an additional fee.
- Jetlost Cancellations: If Jetlost cancels the trip for any reason, you will be entitled to a full refund of the amount paid, or you can choose to reschedule the trip for a future date at no additional cost.
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4. Flight Delays and Cancellations
- If your flight is significantly delayed, Jetlost will do its best to adapt the itinerary to ensure you still have a great experience. However, we cannot guarantee the full planned itinerary in cases of long delays.In extreme cases where the delay makes the trip impractical, you will be given the option to reschedule for a future trip or receive a partial refund.
- In the event of a flight cancellation, Jetlost will arrange an alternative solution. If this is not possible, you will be entitled to a full refund or the option to rebook for another date.
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5. Changes to Your Booking
- Jetlost reserves the right to make changes to the itinerary, schedule, or destination due to unforeseen circumstances, such as weather, safety concerns, or flight availability. In such cases, we will notify you as soon as possible and provide alternative arrangements where feasible.
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6. Travel Requirements
- Travel Insurance: We strongly recommend that you purchase travel insurance to cover unexpected events, such as cancellations, medical emergencies, or lost luggage. Jetlost does not provide travel insurance and is not responsible for any costs incurred due to unforeseen circumstances.
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7. Health and Safety
- By booking a trip with Jetlost, you confirm that you are in good health and fit to travel. It is your responsibility to inform Jetlost of any medical conditions, allergies, or special requirements at the time of booking.
- Jetlost is not liable for any health issues, accidents, or injuries that occur during the trip. We recommend that you carry any necessary medications and travel with appropriate insurance coverage.
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8. Use of Photos and VideosBy participating in a Jetlost trip, you agree that Jetlost has the right to take photos and videos during the trip. These images may be used for marketing, advertising, or promotional purposes on our website, social media channels, and other media. If you do not wish to appear in any promotional materials, please inform us in advance at jetlostlondon@gmail.com
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9. Personal Data and PrivacyYour personal information will be collected, used, and stored in accordance with our Privacy Policy. By using Jetlost services, you agree to the terms outlined in the Privacy Policy.
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10. Code of Conduct
- You agree to behave respectfully and responsibly during all Jetlost trips and activities. This includes following instructions from Jetlost representatives and respecting other participants, local communities, and environments.
- Jetlost reserves the right to remove any participant from a trip without a refund if they display inappropriate behavior, such as violence, harassment, or illegal activities.
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11. Liability and Disclaimer
- Jetlost is not responsible for any loss, damage, injury, or inconvenience that occurs during your trip. This includes but is not limited to cancellations, delays, missed connections, or changes in travel plans due to unforeseen circumstances.
- While we do our best to ensure a smooth and enjoyable experience, Jetlost is not liable for the actions of third-party service providers, such as airlines, hotels, transportation companies, or other partners.
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12. Intellectual Property
All content on the Jetlost website, including text, images, logos, and videos, is the property of Jetlost or its licensors. You may not copy, distribute, modify, or use any content for commercial purposes without our written permission.
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13. Changes to Terms and Conditions
Jetlost reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms and Conditions periodically to stay informed about any updates.
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14. Governing Law and JurisdictionThese Terms and Conditions are governed by and construed in accordance with the laws of [Spain], without regard to its conflict of law principles. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in [Seville, Spain].
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By using Jetlost's services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
