Welcome to Jetlost! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, book a trip, or use our services.
By using our services, you agree to the terms of this Privacy Policy. Please read it carefully, and if you have any questions, contact us at [jetlostlondon@gmail.coml].
1. Information We Collect
We collect the following types of information:
1.1 Personal Information - Name - Email Address - Phone Number - Date of Birth - Passport Details (for travel purposes) - Payment Information (credit/debit card details) - Nationality and citizenship
1.2 Travel Preferences
- Information about your travel preferences, such as destinations, types of trips, and special requirements.
1.3 Technical Information - IP Address - Browser type and version - Operating system - Pages you visit on our website - Referral URL
1.4 Photographs and Videos
By participating in a Jetlost trip, you agree that photographs and videos taken during the trip, which may include your image, will be used by Jetlost for marketing purposes on our social media channels, website, and promotional materials.
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2. How We Use Your Information
We use the collected information to:
- Process your bookings and payments. - Communicate with you about your trip, changes, or updates. - Provide customer support. - Send you newsletters, promotions, and marketing materials (you can opt out at any time). - Improve our website, services, and user experience. - Comply with legal obligations and protect against fraudulent activities.
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3. How We Share Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We work with third parties who provide services such as payment processing, travel arrangements, and marketing. These providers have access to your information only to perform tasks on our behalf.
- Legal Compliance: We may disclose your information to comply with legal obligations, court orders, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.We do not sell, trade, or rent your personal information to third parties.
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4. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your data (note that certain data may be retained for legal or administrative purposes).
- Marketing Preferences: You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly.
To exercise these rights, contact us at jetlostlondon@gmail.com
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5. Data Security We take appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using SSL encryption for data transmission and restricting access to your information to authorized personnel only.
Despite our efforts, please be aware that no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
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7. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our site.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.
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8. Third-Party Links
Our website may contain links to third-party websites. Please note that we do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
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9. Children’s Privacy
Jetlost does not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
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10. International Data Transfers
As Jetlost operates in multiple countries, your personal information may be transferred and stored in a country outside your own. We ensure that data transfers comply with applicable data protection laws, and we take appropriate safeguards to protect your information.
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11. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website or by other means.
Please review this Privacy Policy periodically to stay informed about how we handle your personal information.
